Customer Service is a philosophy not a Management function or a department. Come and Understand why and equip yourselves to take advantage of the growth in the BPO (Business Process Outsourcing) sector.
Course Objective:
To ensure that participants understand the importance of building loyal customers through quality service and preserving the relationship forged.
What participants should know at the end of the course:
- How to communicate effectively to customers
- The importance of building strong company/client relationship
- The importance of preserving that relationship
- How customer service affect the growth and viability of a company
Course Outline:
- Definition of Customer Service
- The philosophy of Customer Service
- The process of serving a customer
Course Duration: 4 Weeks
Days: Tuesdays and Thursdays
Time: 1pm – 3pm
Cost: Contact (876) 841-1901 Whats app