DURATION 4 MONTHS

COST: Call WhatsApp (876) 580-0893

DAYS: MONDAYS TO FRIDAYS

REQUIREMENTS: 3 CXC SUBJECTS (INCLUSIVE OF ENGLISH)

TIME: 3PM TO 5PM

WORK EXPERIENCE AT A HOTEL(CONDITIONS APPLY)

Uniform: White Blouse and Black Skirt

COURSE OUTLINE

  • CUSTOMER SERVICE
  • USEFUL TOURISM INFORMATION
  • HOTEL ORGANIZATION
  • QUALITIES OF A RECEPTIONIST
  • TEAMWORK,ATTITUDE,HANDLING STRESS,COMMON TIME WASTERS
  • FRONT OFFICE TERMS
  • DUTIES AND RESPONSIBILITY OF THE RECEPTIONIST
  • DO’S AND DON’T’S OF THE FRONT DESK
  • HANDLING GUEST COMPLAINTS
  • TYPES OF COMPLAINTS
  • GUEST CYCLE
  • FRONT OFFICE FORMS
  • RESERVATIONS
  • CHECK IN AND CHECK OUT GUESTS
  • FRONT OFFICE ACCOUNTING
  • TYPE OF VOUCHERS
  • COMPUTER STUDIES
  • OFFICE PROCEDURES
  • PREPARATION FOR AN INTERVIEW
  • TELEPHONE OPERATING

FRONT OFFICE OPERATIONS AND COMPUTER STUDIES TOPICS

  • Hotel Organization
  • Functional areas of the hotel
  • Duties of the Front office Personnel
  • Qualities of the receptionist
  • You are important to the customer
  • Handling complaints
  • Types of complaints
  • Selling techniques
  • Interpersonal relationship
  • Fulfilling special request
  • Handling a room change
  • Introduction to Grooming
  • Basic Telephone Skills
  • Hotel terms
  • Types of Reservations
  • What is expected of you
  • Quality Service
  • What is tourism
  • Types of tourists
  • Advantages and disadvantages of tourism
  • General Knowledge
  • Front office accounting
  • Preparation for the interview
  • Check out procedures
  • Office Procedures

There will be an Option to do the Front Desk Agent HEART LEVEL 2 Exam after completing this course.